Shipping policy

Last updated: 21 August 2026

This Shipping Policy applies to all orders placed through mannabrew.co.nz. This website is operated by Marula Distributions Limited (NZBN 9429053423580), trading as MannaBrew NZ, the authorised New Zealand distributor of MannaBrew.

All prices and shipping charges shown on this website are in New Zealand Dollars (NZD). Marula Distributions Limited is not currently registered for GST, so no GST is charged on your order and we are unable to issue a GST invoice.

1. Where we deliver

We deliver to all addresses in New Zealand, including rural delivery addresses.

We do not ship outside New Zealand. Orders can only be placed for delivery to a New Zealand address.

2. Shipping rates

We charge a single weight-based standard shipping rate for delivery anywhere in New Zealand:

The maximum weight we can ship in a single order is 6 kg. If your cart exceeds this, please place separate orders, or contact us at contact@mannabrew.co.nz and we will arrange a quote for a larger consignment.

This rate is the same for all New Zealand addresses, urban and rural. There are no rural delivery surcharges and no additional charges based on your location.

The shipping cost is calculated from the total weight of your order and shown at checkout before you confirm payment. The amount you see at checkout is the amount you pay for delivery to the address you provide. We will never contact you after your order to request additional shipping charges based on your location.

3. Order processing

Orders placed before 11pm New Zealand time on a business day are usually dispatched within 2 business days. Orders placed after this time, or on a weekend or New Zealand public holiday, are treated as received on the next business day.

"Business days" means Monday to Friday, excluding New Zealand public holidays.

We will email you a confirmation when your order is received, and a second email with tracking details when it is dispatched.

4. Estimated delivery times

Once dispatched, orders typically arrive within 3 to 5 business days, anywhere in New Zealand. A tracking number is provided with every order.

This is an estimate, not a guarantee of a specific delivery date. Delivery may take longer to rural addresses, during peak periods such as Christmas, or where there are courier delays, weather events, or other disruptions outside our control. If we become aware of a delay affecting your order, we will contact you.

5. Tracking your order

A tracking number is emailed to you when your order is dispatched, and you can track your parcel through the link in that email. If you have not received tracking details within 3 business days of placing your order, please contact us.

6. Delivery addresses

Please check your delivery address carefully before completing your order. We are not able to redirect a parcel once it has been dispatched, and we cannot accept responsibility for an order delivered to an incorrect address that you supplied. If a parcel is returned to us because of an incorrect or incomplete address, we will contact you to arrange re-delivery, and a further shipping charge may apply.

7. Authority to leave

If you select "authority to leave" (ATL) at checkout, or give our courier a standing instruction to leave parcels unattended, your order will be left at your delivery address without a signature. Once a parcel has been delivered in accordance with your instructions, it is at your risk.

If you do not select authority to leave and no one is available to receive the parcel, the courier will leave a card and either attempt re-delivery or hold the parcel at a collection point.

8. Unclaimed parcels

If a parcel is not collected and is returned to us, we will contact you to arrange re-delivery, and you will be responsible for the cost of re-delivery. If we cannot reach you within 14 days, we may cancel the order and refund the purchase price, less the original shipping cost.

9. Lost or damaged orders

Under the Consumer Guarantees Act 1993, your order remains our responsibility until it is delivered to you. You do not need to deal with the courier yourself.

If your order has not arrived within 3 business days of the estimated delivery date, or arrives damaged, please contact us at contact@mannabrew.co.nz as soon as you can. Please include your order number and, for damaged goods, photographs of the packaging and the product.

Telling us early helps us investigate with the courier, but your rights under the Consumer Guarantees Act are not lost if you contact us later. We will investigate and arrange a replacement or a full refund, including shipping, at no cost to you.

10. Your rights under New Zealand law

Where you purchase as a consumer, our goods come with guarantees that cannot be excluded under the Consumer Guarantees Act 1993. These include guarantees that goods will be of acceptable quality, will match their description, and — where we arrange delivery — will be delivered within a reasonable time and in acceptable condition.

Nothing in this policy limits or excludes your rights under the Consumer Guarantees Act 1993 or the Fair Trading Act 1986.

The Consumer Guarantees Act does not apply where goods are supplied and acquired in trade, both parties agree in writing that it does not apply, and it is fair and reasonable for both parties to be bound by that agreement. If you wish to purchase for business purposes on that basis, please contact us before ordering so that a written agreement can be put in place. Without such an agreement, your full rights under the Act apply.

Please note that New Zealand law does not provide a general cooling-off period for online purchases. Our approach to change-of-mind returns is set out in our Return & Refund Policy at mannabrew.co.nz/policies/refund-policy.

11. Changes to this policy

We may update this policy from time to time. The version that applies to your order is the version published on this website at the time you place it.

12. Contact us

Marula Distributions Limited, trading as MannaBrew NZ
686 Paradise Valley Road, RD 2, Rotorua, 3072, New Zealand

Email: contact@mannabrew.co.nz
Phone: +64 20 4020 4311
NZBN: 9429053423580

We respond to enquiries within 3 business days.