Shipping policy

Last updated: Oct 7, 2026

This Shipping Policy applies to purchases from mannabrew.co.nz, operated by Marula Distributions Limited, trading as MannaBrew NZ.

1. Delivery area

We deliver within New Zealand, including rural delivery addresses. We do not offer international delivery through this website.

2. Shipping charges

Our standard shipping charges are based on the total shipping weight of your order:

These rates apply to both urban and rural New Zealand addresses. We do not add a rural delivery surcharge.

Shipping is displayed at checkout before payment. We will not request additional location-based shipping charges after you place your order.

Standard online shipping is available for orders up to 6 kg. For larger orders, please contact contact@mannabrew.co.nz for a delivery quote before ordering, or place separate orders. Each separate order attracts its own shipping charge.

All prices and shipping charges are in New Zealand dollars. Marula Distributions Limited is not currently registered for GST, so no GST is charged.

3. Couriers

We use NZ Post and New Zealand Couriers, with shipping arranged through Zappy. The courier is selected for each order.

You will receive tracking details when your order is dispatched.

4. Processing time and order cut-off

For in-stock products, allow three business days for order processing and handling before dispatch.

Our order cut-off is 12:00am (midnight at the start of the day), using the Pacific/Auckland time zone.

Orders placed after the cut-off, on weekends or on New Zealand public holidays are treated as received on the next business day.

Business days means Monday to Friday, excluding New Zealand public holidays.

We email an order confirmation when your order is received and tracking details when it is dispatched.

5. Estimated delivery time

After dispatch, standard delivery usually takes three to five business days.

Allow approximately six to eight business days in total: three business days for processing and handling, followed by three to five business days in transit. The delivery estimate is calculated using the order cut-off and business-day schedule above.

These are estimates rather than guaranteed delivery dates. Rural delivery, peak periods, severe weather and courier disruptions may take longer. We will contact you if we become aware of a significant delay affecting your order.

6. Tracking

Use the tracking link in your dispatch email to follow your parcel.

If you have not received tracking details by the end of the three-business-day handling period, calculated using the order cut-off above, contact contact@mannabrew.co.nz.

Please also contact us if your parcel is overdue, tracking stops updating or the delivery status appears incorrect. You do not need to wait an additional three days before reporting a concern.

7. Delivery addresses and changes

Please check your delivery address before placing your order.

If you notice an error, contact us immediately with your order number and the correct address. We will try to update the order before dispatch, but changes cannot be guaranteed once the parcel has been handed to the courier.

If a parcel is returned because you supplied an incorrect or incomplete address, we will contact you. Any reasonable redelivery charge will be explained and agreed before the parcel is sent again.

We will not charge you to correct an address or delivery error caused by us.

8. Authority to leave

If you authorise the courier to leave your parcel unattended, please choose a secure location.

Once a parcel has been correctly delivered in accordance with your instructions, loss or theft afterwards may be your responsibility. This does not exclude your rights if the parcel was delivered incorrectly, your instructions were not followed, or the goods were already damaged.

If delivery cannot be completed, follow the courier’s collection or redelivery instructions, or contact us for assistance.

9. Unclaimed parcels

If an unclaimed parcel is returned to us, we will contact you to arrange the next step.

Where redelivery is needed because the parcel was not collected, a reasonable redelivery charge may apply. We will confirm the amount before arranging it.

If we cannot reach you within 14 calendar days after contacting you, we may cancel the order and refund the amount paid for the products. The original delivery charge will not be refunded where we are lawfully entitled to retain it.

We will not deduct the original delivery charge again from the amount paid for the products.

No deduction will be made where the delivery failure was our responsibility or where your statutory rights require a full refund.

Any cancellation refund will be handled within the timeframe stated in our Cancellation Policy.

10. Lost or damaged orders

Where we arrange delivery, we are responsible for resolving problems with the delivery service.

Contact us if your order does not arrive or arrives damaged. Include your order number and photographs of any damage where practical.

We will investigate with the courier and arrange a replacement or refund, including applicable delivery charges, where the order is lost or damaged before proper delivery.

You do not have to pursue the courier yourself. Reporting a problem promptly helps us investigate but does not impose a separate deadline on your statutory rights.

11. Consumer rights and returns

Nothing in this policy limits your rights under the Consumer Guarantees Act 1993 or Fair Trading Act 1986.

For returns, exchanges and refunds, see:

https://mannabrew.co.nz/policies/refund-policy

The policy in effect when you place your order applies to that order. Later changes do not reduce your existing rights.

12. Contact details

Marula Distributions Limited, trading as MannaBrew NZ
NZBN: 9429053423580
Email: contact@mannabrew.co.nz
Phone: +64 20 4020 4311
Address: 686 Paradise Valley Road, RD 2, Rotorua 3072, New Zealand

Customer service hours: Monday to Friday, 9:00am to 5:00pm New Zealand time, excluding New Zealand public holidays.

We respond to enquiries within three business days.