Cancellation policy
Last updated: 21 August 2026
This Purchase & Cancellation Policy applies to orders placed on mannabrew.co.nz, operated by Marula Distributions Limited (NZBN 9429053423580), trading as MannaBrew NZ.
It sits alongside our Return & Refund Policy and does not limit your rights under the Consumer Guarantees Act 1993 or the Fair Trading Act 1986.
1. Standard orders (one-time purchases)
We process and pack orders quickly so they reach you promptly.
Cancelling or amending an order. If you need to cancel an order or change a detail such as your delivery address, email us at contact@mannabrew.co.nz as soon as possible with your order number. We will do our best to action it, but a cancellation or change is only effective once we confirm it by email — sending us a request does not by itself cancel the order.
Dispatched orders. Once an order has been packed and handed to the courier we cannot cancel or redirect it. Unopened items may be returned in accordance with our Return & Refund Policy.
This does not affect your rights if a product arrives faulty, damaged, or is not what you ordered. In those cases contact us and we will provide a remedy under the Consumer Guarantees Act, whatever stage the order has reached.
2. Pre-orders
Pre-orders let you reserve MannaBrew products that are temporarily out of stock or arriving in an incoming shipment from South Africa.
Payment. Depending on the promotion, we may take full or partial payment at checkout, or securely save your payment method through Shopify to charge when stock arrives. Card details are held by Shopify's payment processor, not by us. Where we save your payment method rather than charging at checkout, we will tell you the amount and email you before we charge it.
Estimated dispatch. We show an estimated dispatch date on the product page or in your order confirmation. This estimate is based on our supplier's shipping schedule and expected customs and biosecurity clearance times. It is an estimate, not a guaranteed date.
If the shipment is delayed. International shipments can be delayed by freight, customs, or biosecurity processes outside our control. If your pre-order will be dispatched materially later than the estimate we gave you, we will email you as soon as we know, with a revised date. You may then either wait for the revised date or cancel for a full refund, including any amount already paid.
If we cannot supply at all. If the shipment does not arrive, arrives short, or the product becomes unavailable, we will contact you and refund you in full. We will not hold a pre-order payment indefinitely against stock we cannot supply.
Cancelling a pre-order. You can cancel a pre-order at any time before it is dispatched, for a full refund, by emailing contact@mannabrew.co.nz. Once dispatched, our Return & Refund Policy applies.
Mixed orders. If your order contains both in-stock and pre-order items, we will normally hold the whole order and ship it together once the pre-order item arrives. Contact us if you would prefer the in-stock items sent first; additional shipping may apply.
3. Cancellations by us
We may cancel an order (standard or pre-order) before dispatch if:
- stock is unavailable or a shipment is delayed beyond a reasonable period;
- we suspect fraudulent or unauthorised payment activity; or
- the product was listed at an obviously incorrect price due to a technical or human error.
If we cancel your order we will email you to explain why and refund the full amount you paid — including any shipping charge — to your original payment method. Refunds are processed within 7 business days, though your bank or card provider may take additional time to post the funds.
Nothing in this section limits our obligations to you under the Consumer Guarantees Act 1993 or the Fair Trading Act 1986. If a cancellation causes you a reasonably foreseeable loss, you may be entitled to compensation under those Acts.
4. No general cooling-off period
New Zealand law does not provide a general cooling-off period for online purchases. Our voluntary change-of-mind window and the conditions attached to it are set out in our Return & Refund Policy at mannabrew.co.nz/policies/refund-policy.
5. Contact us
MannaBrew NZ operated by Marula Distributions Limited
686 Paradise Valley Road, RD 2, Rotorua, 3072, New Zealand
Email: contact@mannabrew.co.nz
Phone: +64 20 4020 4311
NZBN: 9429053423580