Frequently asked questions
What is MannaBrew?
MannaBrew is a naturally caffeine-free coffee alternative made from one ingredient: organic roasted mesquite seed pod powder. It contains no coffee beans.
Our ground Mesquite Espresso can be brewed using your usual coffee equipment.
Is MannaBrew naturally caffeine-free?
Yes. MannaBrew is naturally caffeine-free and contains no coffee beans.
Unlike decaffeinated coffee, it does not need a caffeine-removal process.
Is MannaBrew certified organic and where is it made?
Yes. MannaBrew is certified 100% organic under the USDA National Organic Program. It is manufactured and processed by Dune Foods (Pty) Ltd in South Africa, with certification issued by Ecocert SAS.
The certificate lists the product as MannaBrew Superfood Espresso, which we sell as MannaBrew Mesquite Espresso.
MannaBrew NZ is operated by Marula Distributions Limited.
See our Certifications page for details.
What does MannaBrew taste like and how do I brew it?
MannaBrew has smooth caramel, vanilla and nutty flavour notes.
Brew our ground Mesquite Espresso using your usual espresso or coffee equipment. For MannaBrew sachets, follow the preparation instructions on the packaging.
See our brewing guide for preparation tips.
How long does MannaBrew last and how should I store it?
Shelf-life testing supports a 24-month shelf life under controlled room-temperature storage conditions. This does not mean 24 months from the date you purchase or open the product.
Store MannaBrew in a cool, dry and dark place, away from direct sunlight. Always follow the storage instructions and best-before date shown on your pack.
How long will my order take and how can I track it?
Allow three business days for handling, followed by three to five business days in transit, approximately six to eight business days in total.
Our order cut-off is 12:00am, midnight at the start of the day, using the Pacific/Auckland time zone. Orders placed after the cut-off, on weekends or on New Zealand public holidays are treated as received on the next business day. Business days are Monday to Friday, excluding New Zealand public holidays.
We’ll email your tracking details when your order is dispatched. Delivery times are estimates. Rural deliveries, peak periods, severe weather and courier disruptions may take longer.
See our Shipping Policy for full details.
Can I cancel or change my order?
Please contact us as soon as possible at contact@mannabrew.co.nz with your order number. We’ll do our best to cancel or change your order before it is dispatched.
If we confirm cancellation of the whole order before dispatch, we’ll refund the full amount paid, including the delivery charge, with no cancellation fee.
For a confirmed cancellation, you will receive your refund to your original payment method within seven calendar days of cancellation confirmation. This includes bank or payment-provider processing.
After dispatch, cancellation or redirection cannot be guaranteed and our Refund Policy will apply.
See our Cancellation Policy for full details.
What is your returns and refunds policy?
We offer a 30-calendar-day change-of-mind return period from the date you receive your order. Contact contact@mannabrew.co.nz within that period, before returning anything. Products must be unused, unopened and in their original sealed packaging, with proof of purchase. These conditions apply to full-price, sale and clearance items. Opened food products are not eligible for change-of-mind returns.
Returns are by mail. We email a return label for you to download and print, and confirm its cost before you proceed. For change-of-mind returns, the actual label cost is deducted from your refund and the original delivery charge is not refunded. There is no restocking fee.
We do not offer direct change-of-mind exchanges. You can arrange an eligible return and place a separate order instead.
If your order is faulty, damaged, unsafe or incorrect, please contact us. We cover any required return costs. Your rights under New Zealand consumer law are not limited by our change-of-mind conditions.
For an eligible return, you will receive your refund within seven calendar days of us receiving the returned goods. This includes inspection, approval and bank or payment-provider processing. If we confirm that no physical return is required, the seven days starts from that confirmation. Refunds are made to your original payment method.
See our Refund Policy for full details.
What payment methods do you accept?
We accept Visa, Mastercard, American Express and UnionPay.
Apple Pay and Google Pay are also available on supported devices and browsers when displayed at checkout. JCB is not accepted for online purchases.
All payments are processed in New Zealand dollars (NZD).
See our Payment Policy for full details.
Where do you deliver and how much is shipping?
We deliver throughout New Zealand, including rural addresses. There is no rural surcharge.
Shipping is calculated using the total shipping weight of your order, including packaging:
- Up to 0.5kg: NZ$6
- Over 0.5kg and up to 2kg: NZ$10
- Over 2kg and up to 4kg: NZ$17
- Over 4kg and up to 6kg: NZ$20
Standard checkout shipping is not available for orders over 6kg. Contact contact@mannabrew.co.nz for a delivery quote, or place separate orders. Each separate order attracts its own shipping charge.
We do not currently offer international delivery through our website.
See our Shipping Policy for full details.