Refund policy
Last updated: 21 August 2026
MannaBrew NZ is operated by Marula Distributions Limited. This policy sets out our returns process and works alongside — never instead of — your rights under the New Zealand Consumer Guarantees Act 1993 (CGA) and Fair Trading Act 1986 (FTA).
1. Your rights under the Consumer Guarantees Act
Nothing in this policy limits or excludes your rights under the CGA. Where this policy is more generous than the law, the more generous terms apply. Where it appears to be less generous, your legal rights prevail.
Products supplied by MannaBrew NZ must be of acceptable quality, match their description, and be fit for their ordinary purpose. If they aren't, you're entitled to a remedy regardless of how long ago you purchased, whether the packaging has been opened, whether the item was on sale, and whether you still have the original packaging.
The CGA does not apply where products are purchased for business purposes.
2. Faulty, damaged, incorrect, or unsafe products
Please contact us as soon as you notice a problem, with your order number and a photo where possible. Contacting us later does not affect your rights.
- Minor problem that can be put right: we will repair, replace, or refund. We will tell you which remedy we're providing, and it will be at no cost to you and within a reasonable time.
- Serious problem (a "failure of substantial character") or one that can't be put right: you choose — a full refund or a replacement of the same type and similar value. You may instead keep the product and claim compensation for the reduction in its value.
- Either case: you may also claim compensation for any reasonably foreseeable loss or damage caused by the failure.
MannaBrew NZ pays all return postage or courier costs for faulty, damaged, or incorrect items, and will send you a pre-paid return label. For food products we may not require a physical return — photographic evidence is often enough, and we'll tell you.
Refunds under this section are paid to your original payment method. We do not issue store credit in place of a refund you're entitled to.
3. Change-of-mind returns (unopened products only)
Separately from your CGA rights, MannaBrew NZ voluntarily offers a 30-day change-of-mind window. This is a goodwill policy, not a legal entitlement, and the conditions below apply only to change-of-mind returns.
To be eligible:
- Request the return within 30 days of receiving your order.
- The item must be unopened, unused, and in its original sealed packaging.
- You must provide proof of purchase (order number, receipt, or payment record).
Due to New Zealand food safety and hygiene requirements, we cannot accept change-of-mind returns on opened boxes, sachets, or packs. This restriction does not apply to faulty, unsafe, or incorrectly supplied products — see section 2.
For change-of-mind returns, we will send you a pre-paid return label and deduct its cost from your refund. The original delivery charge on your order is not refunded.
Change-of-mind returns are not available on sale or clearance items. Your CGA rights apply in full to sale and clearance items — being on special does not reduce them.
4. How to start a return
Email contact@mannabrew.co.nz or call +64 20 4020 4311 with your order number and the reason for return. We'll respond with instructions and, where a physical return is needed, a shipping label.
Please don't send items back before contacting us — we can't guarantee unannounced returns will be received or processed.
Return address:
Marula Distributions Limited
686 Paradise Valley Road, RD 2, Rotorua, 3072, New Zealand
5. Exchanges
For an unopened product, the quickest route is to request a change-of-mind return and place a new order separately. For a faulty product, contact us — a replacement is one of the remedies available under section 2 and you won't be charged.
6. Refund timing
Once a refund is approved we process it to your original payment method within 7 business days. Your bank or card provider may take additional time to post it to your account. Where a refund is due under the CGA, we will provide it within a reasonable time and at no cost to you.
7. If you're not satisfied
Contact us first — most issues are resolved quickly. If we can't reach agreement, you can contact Consumer Protection (MBIE), refer the matter to the Disputes Tribunal, or complain to the Commerce Commission if you believe we've misled you about your rights.
Contact us
- Business: MannaBrew NZ (operated by Marula Distributions Limited)
- Email: contact@mannabrew.co.nz
- Phone: +64 20 4020 4311
- Post: 686 Paradise Valley Road, RD 2, Rotorua 3072, New Zealand